The End of Industry Analysts? Why Review Sites Are Disruptive to the B2B Tech Buying Process
"Traditional analyst firms should be on the watch," TrustRadius CEO Vinay Bhagat told me in a...
There is a paradox at the center of the cybersecurity market: it is one of the most written-about sectors in technology, and yet the AI visibility gap between well-known vendors and deserving mid-market ones is wider here than almost anywhere else. Ask ChatGPT to recommend a cybersecurity platform and it will confidently name CrowdStrike, Palo Alto Networks, and Zscaler — companies with enormous marketing budgets and years of earned media accumulation behind them. Ask it about the vendors actually serving the mid-market buyers who need cybersecurity most and the answers get sparse fast.
That gap is a trust footprint problem. The companies on this list have built real products with real customers in a genuinely important market. What varies is how much of that quality is visible to the AI systems an increasing share of buyers now use to research vendors — and why.
Huntress (huntress.com) was founded by former NSA operators on a simple premise: mid-market and SMB organizations face enterprise-grade threats but almost never have a security team capable of responding to them. The platform wraps human threat hunting around automated detection for the MSPs and IT service providers who serve that segment. By 2026 it protects more than 3 million endpoints and serves more than 10,000 IT providers. Its G2 review profile is one of the strongest in managed detection and response.
Huntress is the clearest case on this list of a company whose customer validation far outpaces its broader market visibility. The reviews are exceptional; the trade media presence and analyst citation depth have not kept pace with the market position. That imbalance is the gap most worth closing.
Tenable (tenable.com) has been a credible voice in vulnerability management since 2002. Its Nessus scanner is the most widely deployed vulnerability tool in the world, and its Tenable One exposure management platform has evolved that foundation into a comprehensive attack surface management system covering endpoints, cloud environments, OT systems, and identity infrastructure.
Tenable is the most balanced company on this list — strong across earned media, analyst recognition, reviews, and certifications, with two decades of consistent investment behind it. Its AI visibility is good but not yet commensurate with that track record, which suggests an opportunity to be more deliberate about converting existing authority into AI citation.
KnowBe4 (knowbe4.com) owns the security awareness training category as decisively as any company owns any B2B software category. Founded in 2010, taken private by Vista Equity Partners in a $4.6 billion transaction in 2023, the company now serves more than 70,000 organizations with simulated phishing, adaptive training, and behavioral coaching that addresses the human layer of cybersecurity.
KnowBe4's customer validation and analyst recognition reflect genuine category ownership. The relative gap is original research — the company publishes its annual State of Phishing report, but has not consistently built the kind of externally cited research authority that its market position would support. For a company with 70,000 customers generating phishing data daily, the raw material for that investment is sitting unused.
Rapid7 (rapid7.com) is notable in the cybersecurity market for something relatively few vendors do well: it produces original threat intelligence research through Rapid7 Labs that is genuinely cited by journalists, analysts, and other security professionals. Annual vulnerability reports, active exploit analyses, and breach post-mortems have created a citation footprint that goes well beyond what most marketing programs generate.
Being cited as a source of security intelligence, not just a product vendor, is a fundamentally different and more durable form of earned authority. Rapid7's research investment is the primary reason its AI visibility outperforms what its revenue rank alone would predict. That is the lesson: the brands that get recommended are often the ones that became useful to journalists and analysts first.
Arctic Wolf (arcticwolf.com) has built a differentiated go-to-market position through its Concierge Security Team model — dedicated security engineers who develop institutional knowledge of each client's environment over time rather than treating every alert as a generic ticket. Valued at $4.3 billion in 2021, recognized as a Forrester Wave leader in managed detection and response, and consistently among the highest Net Promoter Scores in the category.
Arctic Wolf's Forrester Wave recognition and strong customer satisfaction scores are its most visible trust signals. Its earned media and thought leadership investment has room to grow relative to its market valuation and customer base — the brand authority has not kept pace with the product and customer momentum.
Illumio (illumio.com) has spent more than a decade making the case for zero-trust segmentation as a distinct and necessary category — containing lateral movement so that a breach cannot spread beyond the point of entry. Its microsegmentation technology has found a receptive market among financial services, healthcare, and manufacturing organizations. More than $900 million in total funding and growing Gartner recognition.
Illumio publishes ransomware and lateral movement trend data that has earned citations in the cybersecurity trade press — the kind of original research that makes a brand worth citing rather than just mentioning. Its overall visibility has not yet caught up to that earned authority, but the research investment is the right foundation to build from.
Coro (coro.net) has built genuine product differentiation — a platform that consolidates the essential mid-market security stack into a single agent and interface — but is still early in building the external authority that would make that differentiation visible in AI-generated recommendations. Named to the MES Midmarket 100, which is meaningful third-party validation in its target segment.
Coro is the most direct illustration on this list of the trust footprint gap: a product that mid-market security buyers find genuinely useful, with customer reviews that reflect that, but earned media and analyst recognition that do not yet support meaningful AI visibility. The product story is there. The external credibility infrastructure around it is still being built.
Deepwatch (deepwatch.com) occupies a specific and defensible niche — co-managed MDR for organizations that have already invested in Splunk or Microsoft Sentinel and want expert human resources layered on top rather than a replacement. More than $300 million raised, a Gartner Magic Quadrant Challenger designation, and a customer base concentrated in financial services, healthcare, and manufacturing.
Deepwatch's Gartner Magic Quadrant placement is its most consequential trust signal and the primary driver of its AI visibility in MDR category queries. Analyst recognition in this category carries outsized weight — enterprise security buyers look to Gartner first, and so do AI systems synthesizing security vendor recommendations.
Netsurion (netsurion.com) has built its managed XDR platform specifically for multi-location businesses — the distributed organization whose security complexity most MDR vendors are simply not architected to handle. Named a Gartner Market Guide Representative Vendor, with consistently high Net Promoter Scores from its customer base.
Netsurion has a real and defensible market position. Its AI visibility does not yet reflect it — limited earned media and thought leadership investment keeps it largely absent from AI-generated cybersecurity recommendations despite genuine market traction. The distributed-enterprise MDR category is not well served by current AI answers, which means early investment in trade editorial and analyst recognition has significant upside.
LevelBlue (levelblue.com) was formed in 2024 as a standalone managed security services business spun out of AT&T, and completed its acquisition of Trustwave in August 2025 to become the world's largest pure-play MSSP. The combined entity carries Trustwave's SpiderLabs threat research team — a frequently cited source in security trade media, publishing breach investigations and vulnerability disclosures that are regularly picked up by Dark Reading and SC Media — alongside LevelBlue's AI-driven managed detection and response capabilities.
SpiderLabs remains the most distinctive trust asset in the combined entity — a research operation that earns citations because it produces security intelligence the industry genuinely needs, not because it promotes a product. The brand transition from Trustwave to LevelBlue is the current trust signal management challenge: the SpiderLabs citations and Trustwave-era earned media are attached to a brand name that is changing, which creates continuity noise that active earned media investment under the LevelBlue name needs to replace.
Egnyte (egnyte.com) built its market position as a content collaboration and governance platform and has evolved significantly into a data security and compliance tool for regulated mid-market enterprises. Its ransomware protection, access controls, data classification, and audit trail capabilities serve more than 17,000 businesses globally. Gartner recognition in content services platforms.
Egnyte's compliance credential set — SOC 2, HIPAA, FedRAMP — is substantive, and its G2 review profile in content management is deep. The gap is between those credentials and its visibility in security-category AI answers, where it rarely appears despite its genuine data security capabilities. Earned media investment in security and compliance trade publications would close that gap more directly than any product update.
Telos (telos.com) has spent more than 50 years serving the U.S. federal government and intelligence community. Its Xacta GRC platform is among the most established compliance automation tools for FedRAMP, FISMA, and CMMC. Publicly traded since 2020 and actively expanding into commercial regulated markets.
Telos carries a form of institutional credibility — five decades of federal security work — that most commercial vendors cannot replicate. The trust signal challenge is translation: that federal authority is not yet generating the commercial sector AI visibility that its compliance depth would warrant. Federal buyers do not leave G2 reviews; building the commercial-facing trust signals that do drive AI recommendation is the gap to close.
The companies on this list that are most visible in AI-generated cybersecurity answers share a common characteristic: they have invested in being cited, not just described. Rapid7 publishes threat research. KnowBe4 publishes phishing data. Arctic Wolf publishes NPS. Tenable publishes vulnerability benchmarks. The brands that show up in AI answers are almost always the ones that made themselves useful to journalists, analysts, and the broader security community first — and let the recommendations follow.
Scott is founder and CEO of Idea Grove, one of the most forward-looking public relations agencies in the United States. Idea Grove focuses on helping technology companies reach media and buyers, with clients ranging from venture-backed startups to Fortune 100 companies.
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